Tenant Services is responsible for updating and maintaining DASH’s waiting list and attending to the information needs of RGI and market applicants, marketing units and supporting resident involvement. This information and support service continues when an applicant becomes a resident.
The Tenant Services Division also maintains numerous links to different community-based services such as: Children’s Services Council, Children’s Aid Society, the Public Health Department, Durham Regional Police, Oshawa & Clarington Association for Community Living, Canadian Mental Health Association, North Durham Interagency, Family and Communication Action Project, both the separate and public Durham School Boards, the Barbara Black Centre for Youth, the Fire Departments, Placement Co-ordination Services, Community Care, Brownies, Girl Guides, YWCA, etc.
DRNPHC has one Rent Assessment Officer whose main function is to conduct Annual Income and Asset Reviews for all tenants who receive RGI assistance. Annual Income and Asset Reviews must be completed at least once every 12 months, or whenever there is a change in the source or amount of a household’s income and assets. Changes in income, assets, or unit occupancy must be reported within 10 days of the change. For informtion regarding Annual Reviews, and Rent Assessment please contact Debbie Craig.
All requests for transfer to another unit within DRNPHC’s portfolio must be in submitted in writing to 28A Albert Street. All requests are reviewed by a Transfer Committee and acknowledged in writing.
Notices to Vacate
All tenants wishing to vacate their unit must submit written 60 days notice to 28A Albert Street. All tenant notices to vacate must end on the last day of the month. Tenants giving short notice, less than 60 days, will be held responsible for the additional period of time required for ‘proper’ notice.
Rent Assessment Officer
- Conducting annual income and asset reviews for all tenants who receive RGI assistance
- Issuing Notices of Rent Increase as approved by the Board of Directors
- Calculating rental charges in response to a change in income, assets, or unit occupancy for all tenants who receive RGI assistance
Tenant Placement Officer
- Filling vacancies for subsidized and market rent units
- Scheduling of unit viewings for potential tenants
- Responding to inquiries for rental accommodation
Customer Service Officer
- Responsible for client/tenant relations
- Intake of Market Rent inquiries and applications
- Setting of appointments to view vacant units
- Assisting with rental application processing
- Maintains front desk reception area, including
- Intake of phone calls
- Intake and output of mail
- Creating monitoring reports
- Cash payment intake for rent payments