There are three easy steps to ensuring that your household maintains its eligibility for RGI assistance:

- Report Changes

Report any change in the source or amount of your income, assets, or if you have any changes in your unit occupancy within 10 days of the change occurring.

- Provide Documentation

Reporting changes is only part of your obligation. You must provide our office with documentation to support the change(s) you've reported within the time limits advised.

- Ask Questions

If you are unsure of what documents we require or have any other questions regarding your rent subsidy, please contact our office*. Finding out what you need to do to remain eligible for subsidy can help you avoid retroactive arrears, termination of your subsidy, or even termination of your tenancy.

*RGI Tenants Call (905)436-6610 ext 217 to report changes or ask questions about your subsidy.