The Tenant Services division has a number of Board - approved
policies and procedures currently in use. Policies
and procedures are reviewed annually and updated as appropriate.
Policies Under Development
Currently there are no policies under development
Policies Available Online
• Misrepresentation -
details how the Corporation investigates misrepresentation
of income assets or occupancy of RGI-assisted households.
Failure to report changes in income, assets or occupancy
within the required 10 days of its occurrence will, at minimum,
result in retroactive rent charges and may in some cases result
in Criminal charges being laid. Tenants that are convicted
through the Landlord & Tenant Board of misrepresentation
of income in relation to RGI assistance are ineligible
for RGI assistance in Ontario for a period of two years.
• Internal
Transfer -
describes how existing tenants apply and are approved
for a transfer from one DRNPHC unit to another unit within its
portfolio. All transfer requests must be in writing and must
include the reason for the request and any supporting documentation.
All requests from tenants currently receiving RGI assistance
are considered by a Transfer Committee. Transfer requests for
medical and safety and abusive situations require additional
documentation.
• Guests
and Visitors - defines a ‘guest’ or ‘visitor’ and
details how long guests and visitors can stay with
existing DRNPHC RGI tenants. In general, DRNPHC RGI tenants
can have someone stay with them for a period of up to two weeks
without requiring written authorization from the Corporation.
The policy describes the process that tenants must follow for
requesting an extension for stays of greater than two weeks,
grounds for the Corporation to refuse to approve a guest’s
stay, and the penalties for not reporting guests and visitors.
• Notices
to Vacate - All tenants wishing to vacate their
unit must submit written 60 days notice to 28A Albert
Street, Oshawa. All tenant notices to vacate
must end on the last day of the month. Tenants giving short
notice, less than 60 days, will be held responsible for the
additional period of time required for ‘proper’ notice.
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