FAQ's
Financial Services
Q. How do I arrange for per-authorized
payment of my rent from my bank account?
Q. Can I pay my rent
with post-dated cheques?
Q. Can I pay my rent
with my bank card?
Q. If I can't pay my
rent on the 1 st of the upcoming month,
should I call the Collections Officer?
Q. I've frequently paid
my rent after the 1 st of the month; can
I be evicted for this?
Q. I've received an ‘N4'
Early Termination of Tenancy Notice; what
do I do now?
Q. I've received the ‘N4'
Early Termination of Tenancy Notice but
have not paid the required amount or moved
out by the date on the Notice. What happens
now?
FAQ's
Housing Operations
Q. May I paint or wallpaper?
Q. May I install a satellite dish
or antenna?
Q. I have lived in my unit for
a long time. Will you paint and/or put in a new carpet?
Q. May I use my own
fridge and stove?
Q. How do I get something
fixed?
Q. Where am I allowed
to park?
Q. May I have a pet?
Q. If I have a complaint
(e.g. - noisy neighbour, barking dog), who
do I call?
Q. May I give my rent
to the Superintendent or the Property Manager?
Q. What happens if
I lose my keys?
Q. May I change my
locks?
FAQ's
Tenant Services
Q. How long is it going to be before
I am housed?
Q. What do I do if my application
request is denied?
Q. How do I apply
for RGI assistance as a victim of abuse?
Q. I applied a year
ago; how do I find out where I am on the
waiting list?
Q. How do I add new
locations to my building selections?
Q. I've just had a
baby; how do I add him/her to my application?
Q. How often do I need
to update my Application information?
Q. I didn't respond
(or was late in responding) to an update.
What happens now?
FAQ's Financial Services
Q. How do I arrange for per-authorized
payment of my rent from my bank account?
Q. Can I pay my rent
with post-dated cheques?
Q. Can I pay my rent
with my bank card?
Q. If I can't pay my
rent on the 1 st of the upcoming month,
should I call the Collections Officer?
Q. I've frequently paid
my rent after the 1 st of the month; can
I be evicted for this?
Q. I've received an ‘N4'
Early Termination of Tenancy Notice; what
do I do now?
Q. I've received the ‘N4'
Early Termination of Tenancy Notice but
have not paid the required amount or moved
out by the date on the Notice. What happens
now?
Q. How do I arrange for per-authorized payment
of my rent from my bank account?
You must obtain an application from our head
office, complete it, and return it to our
office along with a void cheque from the
account for which you wish to commence the
withdrawals. Back to top>>
Q. Can I pay my rent with post-dated cheques?
A. Yes, as long as they are dated for the
1st of the month for the full amount of your monthly rent. Back
to top>>
Q. Can I pay my rent with my bank card?
A. Yes, our office accepts INTERAC debit
payments. You should check the daily maximum of your card
as some banks place limits on daily withdrawals. Back
to top>>
Q. If I can't pay my rent on the 1 st of the
upcoming month, should I call the Collections Officer?
A. No, rent is due on the 1 st of every month
and any tenant who doesn't pay rent when it is due will
receive an ‘N4' Notice to End a Tenancy Early for Non-Payment of Rent. Back
to top>>
Q. I've frequently paid my rent after the
1 st of the month; can I be evicted for this?
A. Yes, frequent late payment of rent is
grounds for termination of your tenancy. Rent is due on
the 1 st of every month. Back
to top>>
Q. I've received an 'N4' Notice to End a Tenancy Early for Non-Payment of Rent; what do I do now?
A. You have two choices: 1) Pay the balance
of rent owing by the date indicated on the Notice or 2)
vacate the premises. Tenants are strongly encouraged to
contact the Collections Officer to discuss their options. Back
to top>>
Q. I've received the ‘N4' Notice to End a Tenancy Early for Non-Payment of Rent but have not paid the required amount or
moved out by the date on the Notice. What happens now?
A. DRNPHC will now open an Application with
the Landlord & Tenant Board to terminate your tenancy.
DRNPHC must pay the Board $150 to open this application;
this amount will be charged to the tenant's account. Notification
of the opening of this Application is sent to the tenant.
Tenants who wish to dispute the amount of money owing must
file a written dispute with the Landlord & Tenant Board
within 10 days of the postmarked date. If no dispute is
filed, DRNPHC will receive an Order of Termination that
can be filed with the Sheriff's Office for an eviction. Back
to top>>
FAQ's Housing Operations
Q. May I paint or wallpaper?
Q. May I install a satellite dish
or antenna?
Q. I have lived in my unit for
a long time. Will you paint and/or put in a new carpet?
Q. May I use my own
fridge and stove?
Q. How do I get something
fixed?
Q. Where am I allowed
to park?
Q. May I have a pet?
Q. If I have a complaint
(e.g. - noisy neighbour, barking dog), who
do I call?
Q. May I give my rent
to the Superintendent or the Property Manager?
Q. What happens if
I lose my keys?
Q. May I change my
locks?
Q. May I paint or wallpaper?
A. Per your lease agreement, alterations of any kind require
the written permission of the Corporation. Alterations must
be restored to original move-in condition prior to you vacating
the premises. Some examples of alterations are installing
a fence, painting, wallpapering and the installation of
new flooring or carpet. Back
to top>>
Q. May I install a satellite dish or antenna?
A. The Corporation will not allow any structure to be
affixed to the building. Alternate means of installation
will be considered upon receipt of a written request. Back
to top>>
Q. I have lived in my unit for a long time. Will you paint
and/or put in a new carpet?
A. The Corporation does not paint units nor offer paint
to existing residents. Residents may request approval to
decorate their own units. Carpet is not replaced at predetermined
intervals. Cyclical replacement programs have been initiated
at some sites. Each request is assessed during the annual
inspection. Back to top>>
Q. May I use my own fridge and stove?
A. Yes you can, however you must store the Corporation's
appliances within your unit as we do not have the ability
to do so. Written approval for the addition of other appliances
is required. Back to top>>
Q. How do I get something fixed?
A. You must complete a Request for Repair form, which
is available at your site or you can download a copy here .
If you are not familiar with where to find the form, please
contact your Superintendent and he/she will advise you.
Staff cannot complete repairs based on a verbal request,
except in an emergency situation. Back
to top>>
Q. Where am I allowed to park?
A. Residents may park in designated parking spaces only.
Residents may not park their vehicles in visitor's parking
spaces. Parking is not permitted at any time in the signed
Fire Route lanes/areas. Back
to top>>
Q. May I have a pet?
A. Yes you can. The Corporation provides guidelines for
residents with pets. All residents receive a copy of the
guidelines at lease signing. This policy is available in
the Policies and Procedures section. Back
to top>>
Q. If I have a complaint (e.g. - noisy neighbour, barking
dog), who do I call?
A. If your quiet enjoyment of the complex is disturbed,
particularly in the late evening or early morning hours,
you should call the Police. Site staff cannot place their
own safety in jeopardy by investigating and/or intervening.
The next day you should advise your Superintendent of the
incident and provide a written account. In this way only
can the Corporation take the appropriate action as afforded
under the Tenant Protection Act. Back
to top>>
Q. May I give my rent to the Superintendent or the Property
Manager?
A. Staff are not permitted to accept payments of any kind
from residents. It is the responsibility of each resident
to forward their rent, air conditioner fee, common room
rental fee, etc. to the Corporation's Head Office. Back
to top>>
Q. What happens if I lose my keys?
A. With the exception of non-duplicating security keys,
copies of all other keys can be made from the keys other
members of the household have. If there are no other sets
of keys in the household, then a resident must contact the
Superitendent. If the Superintendent has spare keys on hand,
then they will be given to the resident for the purpose
of the resident making another set for themselves. The site
spares must be returned to the Superintendent within 24
hours or the resident will be charged for the key. If there
are no spares on hand, then the resident will be responsible
for the locks in question being rekeyed. The Corporation
will call in an approved locksmith to complete the task
and the costs will be invoiced to the resident. Arrangements
for payment must be made with the Finance Division. Back
to top>>
The replacement of a non-duplicating security key costs
$20.00. These keys allow access into apartment buildings.
Resident must pay the replacement fee at the Corporation's
Head Office and provide the receipt for payment to the Superintendent
in order for a replacement key to be issued. Back
to top>>
Q. May I change my locks?
A. Per the Tenant Protection Act a resident may not alter
the locks on a unit without the written consent of the Landlord.
Residents wishing to have their locks changed must notify
their Property Manager. Arrangements for the lock change
must be co-ordinated so that a site staff person is present
to make the master key available for the rekeying. All unit
locks must be keyed to the site master key. The costs for
such a change are the responsibility of the resident. Back
to top>>
FAQ's Tenant Services
Q. How long is it going to be before
I am housed?
Q. What do I do if my application
request is denied?
Q. How do I apply
for RGI assistance as a victim of abuse?
Q. I applied a year
ago; how do I find out where I am on the
waiting list?
Q. How do I add new
locations to my building selections?
Q. I've just had a
baby; how do I add him/her to my application?
Q. How often do I need
to update my Application information?
Q. I didn't respond
(or was late in responding) to an update.
What happens now?
Q. How long is it going to be before I am housed?
A. The waiting period is approximately 5 to 7 years, however,
limiting your building selections, bedroom size required,
or low unit turnover at a specific site can significantly
increase this period. Back
to top>>
Q. What do I do if my application request is denied?
A . You will receive a letter from the Durham Access
to Social Housing (DASH) stating the reason you were denied. You have the
right to request an appeal of this decision and can do so
by submitting a written request to the office that made
the decision. If you owe arrears to another social housing
provider, you should contact that provider directly to discuss
the arrears and make arrangements for a payment plan. Back
to top>>
Q. How do I apply for RGI assistance as a victim of abuse?
A. If you are applying for special abuse priority, you
must complete the ‘Priority' section on the Application
for RGI Assistance and provide a letter from a third party,
such as a doctor, lawyer, social worker, etc., that describes
the abuse. You will be advised in writing when a decision
has been made. Back to top>>
Q. I applied a year ago; how do I find out where I am on
the waiting list?
A . You may contact our Rent Assessment Officer to find
out the application date of the household that is at the
top of a specific waiting list. Back
to top>>
Q. How do I add new locations to my building selections?
A. If you are adding a few more locations, and you know
their addresses, you may contact our Rent Assessment Officer
and the new locations will be added to your application.
If you don't know what new locations you want to add, you
can either pick up or request that a new Application For
RGI Assistance be mailed to you. Review the locations at
your leisure and submit the completed form back to our office.
Your new location selections will be added once the Application
has been received. Back to
top>>
Q. I've just had a baby; how do I add him/her to my application?
A. If you wish to add a new child to your application,
you must submit a request in writing along with the child's
citizenship documentation, birth certificate, or Statement
of Live Birth from the hospital. If the person you wish
to add is an adult, you must complete a new Application
for RGI Assistance because there is additional information
required for adults, as well as their citizenship documents. Back
to top>>
Q. How often do I need to update my Application information?
A. The Durham Access to Social Housing (DASH) will send you an update letter
annually that must be returned to the office from which
it was issued. You must, however, advise the Durham Access to Social Housing of any changes to the information on your application
as soon as the change occurs. Unless there is a change,
it is recommended that you call in to the Durham Access to Social Housing every 6 months to check your application status.
Failure to return the update request will result in the
removal of your application from the waiting list. Back
to top>>
Q. I didn't respond (or was late in responding) to an update.
What happens now?
A. If it has been longer than one year since your application
was archived, you must submit a new application and you
will receive a new date. If it has been less than one year,
you may have your application re-activated. Back
to top>>
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